These problems mostly lay in the sales requirements for every employee (essentially each employee must be considered responsible for a certain number of incoming new bank accounts/services or they and the branch as a whole will not be considered "in performance" for their productivity tracking), and the fact that these sales requirements did not take into account vital data such as branch demographics, population, etc. There was a strong sense of dissatisfaction with company policies and requirements amongst my peers, ranging from mild annoyance to non-negotiable, hard-stop resistance. That is left to a 2-week on-the-job-training program led by an employee at the branch you will be working at-this is where the most important knowledge is attained.Īlmost immediately upon placement within a branch, I came to understand from long-time employees that their opinions of the company were not good. The training provided me with great insight into the products and services provided by the bank as well as some familiarity with the programs used by its employees but did not inform me well on the day-to-day duties and responsibilities of the position.
This training lasted roughly a month and IBC Bank was more than willing to cover accommodations such as a hotel room, fuel reimbursement, and even meal refunds for the training. At the time I began working with IBC Bank they educated their employees in a comprehensive and mandatory training program located at their training office in OKC-even going so far as to not require any prior banking experience from their applicants.
I began as a teller (Universal Teller I being the official name for the position) and over my time with the company I was promoted twice (first to Universal Teller II, then to Assistant Teller Supervisor-the head teller in the branch as far as day-to-day operations are concerned).
TLDR: No experience needed, good training, terrible pay, awful upper management.Īfter working at IBC Bank for almost 3 years, I believe I have had a rather comprehensive experience with the company.
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